965 Responsible Gaming — Play It Safe
965 believes that healthy online entertainment starts with self-awareness. This page provides guides, control tools, and support information so you can enjoy the platform in a balanced way.
Why 965 Cares About How You Play
At 965, entertainment means a fun and controlled experience — not something that causes stress or disrupts your daily life. We believe responsible gaming is the foundation of a platform built with integrity.
965's commitment to responsible gaming goes beyond policy on paper. It's put into practice through self-control tools available directly in your account, easy access to support, and ongoing education to help users make informed decisions about their gambling activity.
Remember that online gaming should be a form of entertainment, not a way to earn income, relieve stress, or solve financial problems. If you find that your reasons for playing have shifted, that's an important signal that deserves your immediate attention.
Recognise the Warning Signs to Watch Out For
Wagering money meant for essential needs such as rent, bills, or food is a serious warning sign.
If you frequently lose track of time while playing and sessions run longer than planned, this is something that warrants attention.
Continuing to play in an attempt to win back money you've lost is a dangerous pattern that can lead to even greater losses.
Prioritising gaming over family, work, or social commitments is a sign that your relationship with gaming has become unhealthy.
Feeling anxious, irritable, or stressed when not playing, or relying on gaming as an emotional outlet.
Concealing the amount of time or money spent on gaming from family members or loved ones.
Self-Control Tools Available to You
965 offers several self-control tools that you can use at any time through your account settings. These tools are designed to help you maintain full control over your gaming activity:
- Deposit limit: Set a maximum daily, weekly, or monthly deposit amount in MYR (RM) to ensure your gaming spending stays within your set budget. This limit takes effect immediately and can only be increased after a waiting period.
- Temporary break: Take a short break from the platform for a set period — 24 hours, 48 hours, a week, or a month — without closing your account. During this time, you won't be able to log in or make deposits.
- Self-exclusion: If you feel you need to stop entirely for a longer period, you can apply for self-exclusion, which will block access to your account for a minimum of six months. Contact the 965 support team to start this process.
- Session time limit: Set reminders or limits on your session duration so you always stay aware of how long you've been playing in any given session.
Child & Minor Protection
The 965 platform is strictly for adults aged 18 and above. We take seriously our responsibility to ensure minors cannot access our services. Some of the measures we have in place include:
- A registration process that requires age verification and valid identification documents during the KYC process.
- Ongoing monitoring of accounts that show signs of possible use by underage users.
- Immediate suspension of any account suspected to be used by an individual below the legal age.
If you are a parent or guardian, we encourage you to enable parental control software on shared devices at home to prevent children from accessing online gambling platforms. Always keep your 965 account login details confidential and out of reach of your children.
If you suspect a minor has accessed the 965 platform, please contact our support team immediately at [email protected] for prompt follow-up action.
Life Balance & When to Seek Professional Help
Healthy gaming is gaming that doesn't disrupt the balance in your life. 965 encourages you to always maintain a balance between online entertainment and your daily responsibilities, family relationships, work, and mental wellbeing.
Here are some tips for maintaining a healthy relationship with gaming:
- Set time and spending limits before starting a session, and stick to them even when you're on a winning streak.
- Never play when you're feeling stressed, sad, or under the influence of alcohol.
- Make time for other activities you enjoy outside of online gaming.
- Talk to someone you trust if you feel gaming is starting to affect your life.
If you or someone you know feels that gambling has become a problem, don't hesitate to seek professional help. You can reach the 965 support team via live chat on the platform or by email at [email protected] for initial guidance, including how to activate self-exclusion or find out about support resources available in Malaysia.
Remember — asking for help is a sign of strength, not weakness. 965 is always here to support our users in making better choices for themselves.
Have Questions or Need Support?
The 965 team is here to help. Check our FAQ or log in to manage your account's self-control settings now.