965 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This document clearly explains the types of information we collect, how it is used, how it is protected, and your rights as a 965 user in Malaysia.
1. Information We Collect
When you register and use the 965 platform, we collect several categories of information to ensure our services run smoothly and securely:
- Account information: Full name, email address, phone number, date of birth, and the username you registered with when creating your account.
- Local payment details: Malaysian bank account details and account numbers for processing deposits and withdrawals in Ringgit Malaysia (RM / MYR). We do not store credit or debit card numbers directly — all transactions are processed through secure payment processors.
- Device and browser information: IP address, device type, operating system, browser type, screen resolution, and language settings. This information is used to optimise how the platform displays on your device.
- Usage data: Betting history, games played, login and logout times, and actions taken within the platform.
- Cookies & tracking technologies: Session data and user preferences stored via cookies to enhance your browsing experience.
We only collect information necessary for the purposes stated in this policy. You are not required to provide information beyond what is needed for the core functions of the 965 platform.
2. How Your Information Is Used
965 uses the information collected for the following purposes:
- Account management: Creating and managing user accounts, including identity verification (KYC) required prior to withdrawal processing.
- Transaction processing: Processing deposits and withdrawals in Ringgit Malaysia accurately and securely through available local payment methods.
- Service improvement: Analysing usage patterns to improve platform functionality, introduce new features, and deliver a better user experience.
- Communications: Sending important account-related notifications, platform updates, promotional offers (where you have opted in), and responses to customer support enquiries.
- Security & fraud prevention: Detecting and preventing suspicious activity, money laundering, or violations of our terms of use.
- Legal compliance: Meeting legal and regulatory obligations applicable in Malaysia, including reporting requirements to the relevant authorities.
3. Use of Cookies & Tracking Technologies
The 965 platform uses cookies — small text files stored on your device — to enhance your experience and ensure the platform functions properly. We use several types of cookies:
- Session cookies: Active during your login session to maintain seamless navigation. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your preferred language, region, and display settings so you don't have to reconfigure them every time.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the 965 platform.
4. Data Storage, Security & Third-Party Sharing
All 965 user data is stored on servers protected by SSL encryption and strict technical security measures. We employ layered access controls to ensure that only authorised personnel can access sensitive user information.
Your data is retained for as long as your account remains active or as required to fulfil legal obligations. Once an account is closed, data will be kept for the minimum period required under Malaysian law before being securely deleted.
965 does not sell or rent your personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- Payment processors: Transaction information required to process your RM deposits and withdrawals is shared with authorised payment service providers.
- Legal compliance: When required by law, court order, or a legitimate Malaysian government authority.
- Fraud prevention: Minimal information may be shared with recognised fraud prevention agencies to protect the integrity of the platform and other users.
Any third party that receives 965 user data is bound by strict confidentiality agreements and is only permitted to use that information for the specified purpose.
5. Your Rights as a User & How to Contact Us
As a 965 platform user, you have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
- Right to erasure: You may request deletion of your account and personal data, subject to data retention obligations under applicable law.
- Right to object to marketing: You may unsubscribe from promotional communications at any time via the unsubscribe link in the email or through the notification settings in your account.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify users of significant changes via in-platform notifications or their registered email. Continued use of the 965 platform after any changes take effect constitutes your acceptance of the updated policy.
For any enquiries, requests, or complaints relating to your data privacy, please contact the 965 support team at: [email protected]. You may also visit the FAQ page for general information on account management and data security.
Questions About Your Data Privacy?
Reach out to us or visit the FAQ for more information. Sign up for a 965 account with confidence — your privacy is always our priority.